Training and Supervision of Cleaning Staff
A number of new contracts are ‘relevant transfers’ . However in our experience, not all staff will transfer across to us. In such situations, we are able to draw on our pool of local labour, or will advertise for suitable cleaning staff.
The Contracts Manager introduces the cleaning schedule to all staff members, to make sure that the customer’s cleaning requirements are fully understood. Training of new staff takes place on site and all cleaning operatives receive full induction training, irrespective of their previous experience.
What does the training include?
- An introduction to workplace rules and procedures
- Skills training
- Health and Safety
- Customer care
We regularly monitor and assess the standard of work delivered by the cleaning operatives and any re-training required is provided by either the Site Supervisor, Contracts Manager or Regional Manager.
Regular Cleaning Audits
The role of the Contracts Manager is to make sure that the cleaning contract is running smoothly and that we are delivering a reliable and professional cleaning service. Part of this service is to carry out regular cleaning audits, where the Contracts Manager inspects the site, making sure that the cleaning has been carried out to a high standard, noting any necessary improvements.
One of the keys to the success of any cleaning company is good communication; this is one of our greatest strengths.
As well as regular quality audits, we provide a daily communication log book which is left on site and designed to help customers communicate directly with the cleaning staff. This is especially useful if the cleaning is performed outside of working hours.
Of course, communication is a two way process. The log book also allows our cleaners to let the customer know about anything which may need to be brought to their attention.
Head Office Support
Contracts Manager, whose role is to provide their team with daily support and assistance in dealing with specific issues that may require input at a more senior level.
Sarah Munyiva, is based at our head office in Karen, Nairobi, Kenya and provides customers with additional support.
The result of every cleaning audit is received by Sarah and she makes sure that any issues are resolved appropriately, keeping the customer up to date at all times.
Our customer service line is available 7 days a week.
By providing a fully managed cleaning service, every Royal Maids receives the personal attention they deserve from their cleaning company.